Are You Getting Enough From It?
Bloom has over two decades working with health plans. We know the limitations of traditional interpretation because we experienced them alongside our health plan customers.
So when advances in AI made a different approach possible, we built a language platform specifically for healthcare.
Members connect in seconds without the long wait for an available human interpreter. Conversations stay between the member and agent — greater privacy, a more natural flow, and better service.
Clearer communication helps members get information, navigate their plan, and resolve questions more easily — supporting the member satisfaction measured through CAHPS and reflected in Star performance.
Healthcare-trained, word-for-word machine translation with measured accuracy on every call — not generative AI that predicts or invents content.
Handle AEP, enrollment surges, and changing call volumes without adding staff or waiting on outside interpreter availability.
99% of languages covered, with additional languages and dialects added continually based on member need.
Flat-rate pricing, volume discounts, and no minimum usage commitment — so you can translate more conversations affordably.
Live Transcript lets agents follow the translated conversation in real time.
The Compliance Portal provides searchable transcripts, recordings, word-level quality data, usage reporting, and documentation for reviews and audits.
The National Command Center provides human-in-the-loop oversight, using performance data to identify issues and continually improve translation quality.
